Frecuently Asked Questions

Why should I choose All-in-art?

Because we are a small business, we know what a crucial step it is to move forward with your branding & website. We aim to be a true partner throughout this process & care deeply about the success of your business.

What’s your payment policy?
  • Payment is required prior to work on any design.
  • We require full payment  on projects under $1000.
  • Pricing is shown in USD.
  • We accept payments via PayPal (allinartdesign@gmail.com), Etsy, and also debit and credit card.
Do you offer payment plans?

Payment plans:

  • Projects over $1000 and $2000.00 will be invoiced 50% upfront and 50% upon completion of the project/before final files are delivered.
  • Projects over $2000.00 can be invoiced (upon request) 40% upfront, 30% 2 weeks later, 30% upon completion/before final files are delivered.
What services are not included in your fees?

Prices do not include additional costs such as domain name registrations, hosting plans, premium stock photos, premium fonts, WordPress themes, premium plugins…etc.

What do you need from me before starting a website?

Clients must have website content (imagery and copy) ready to go by our agreed upon deadline. Failure to do so could result in rescheduling the project to a later date. We also have a website questionnaire to guide you with the process.

If you aren’t ready with your materials at ordering time, the deadlines will be delayed and we will postpone your project.

We’ll also need your prompt feedback and responses during the process. In order to stay on track, we’ll need any approvals and revisions to be completed as quickly as possible.

Failure to provide the content or feedback by the agreed upon deadlines could result in rescheduling the project.

What do you need from me before starting a Branding project?

Clients must fill out a Branding questionnaire to start our creative process.

If you aren’t ready with your materials at ordering time, the deadlines will be delayed and we will postpone your project.

We’ll also need your prompt feedback and responses during the process. In order to stay on track, I’ll need any approvals and revisions to be completed as quickly as possible.

Failure to provide the content or feedback by the agreed upon deadlines could result in rescheduling the project.

How’s your creative process?

Please, read our creative process here.

Do you charge hourly?

We charge the majority of the projects at a set rate determined before we begin. This way, it’s priced based on value, there are no surprises when you get the invoices and we both know what to expect going into the project.

Occasions when we charge an hourly rate:

  • clients who have hired us for ongoing monthly work
  • extra revision rounds
  • new concept work on an existing project.
How long it will take to complete my project?

Turn-around times depend on our agreed upon timeline and our current schedule of projects. We like to discuss this at the very beginning.

A big factor of our own timelines and deadlines is your responsiveness and promptness in getting approvals and revisions in on time. If you have a reason for a delay during the project, please expect a delay on our end as well, since our schedule might be full with other client’s projects.

Do you work during business hours?

We do like to keep a structured schedule respecting our client’s time and also saving out time for ourselves. If you’ve emailed during the evenings, weekends or holidays, you can expect a response during the next business day.

What’s your communication policy?

We only get in touch with our clients via email or our project manager online, that way we can keep everything documented. We do not accept phone consultations.

What if I’m not happy with the final designs?

To be honest, there shouldn’t be any surprises with the final designs. From the beginning, you’re involved in the whole process. We’ll start with an initial consultation to make sure we’re a good fit and chat a little more about your goals and hopes for the project.

Please, read our refund policy in Terms and Conditions page.

How soon can we start my project?

This depends on a few different things.

We book projects on a first come, first serve basis every month. If there are currently no open spots left at the time of your inquiry, we will let you know.

We limit our client intake per month to ensure we can pay the proper amount of attention to each project. After requesting your project, we’ll go over a timeline together and determine how soon we can start your project. If you’re requesting your project and have a particular deadline or time frame, please include that in the details of your message!

Do you accept rush orders?

Yes, rush orders are charged 20% over the agreed price.

Do I own my logo/design?

Yes! You have full ownership of your design, or any other design service provided.

How many revisions am I allowed?

All the fees includes 3 free revisions. That’s why is so important to provide specific and accurate information before the project starts. If any revisions are needed after that, there will be an hourly based fee per each additional revision.